![citrix workspace black screen citrix workspace black screen](http://3.bp.blogspot.com/-9Eg9rh4lf3Y/TrnwaR73oqI/AAAAAAAAABs/8xLZvBSAbOk/s1600/DesktopViewer.jpg)
The issue occurs with sessions running on XenApp and XenDesktop 7.15 LTSR CU2 and 7.17 VDAs when Profile Management is enabled. In this article, Citrix states:ħ.15 LTSR CU2 sessions might launch as a black screen. There is a private hotfix for this issue LC9648. Googling this issue eventually led to the following discussion on the Citrix forum which led to this article. While performing the above actions I had Process Monitor running too, the registry keys were removed again by the Citrix User Profile Manager:
![citrix workspace black screen citrix workspace black screen](https://techgenix.com/tgwordpress/wp-content/uploads/2017/06/CitrixWEM32.png)
#Citrix workspace black screen windows
![citrix workspace black screen citrix workspace black screen](https://support.citrix.com/files/public/support/article/CTX235100/images/0EM0z000000Asoa.png)
Users who were starting a new session could witness one (or all) of the following issues: In the bottom, tick off 'Override high DPI scaling behaviour. Locate application in task manager (wfica32) 2. Problem: Black window on extra screens and scaling issued. On our Windows 2012R2 and Windows 2016 RDS / Citrix servers, we had a strange issue. 14.0 on a Intel Dell with two extra screens.